Welcome to Grounded Candle Company. These terms and conditions outline the rules and regulations for the use of our website and the purchase of our products. By accessing this website or purchasing our products, you agree to these terms in full.
- All candles sold by Grounded Candle Company are handmade and may vary slightly in color, size, or appearance.
- We strive to display the labels of the candles as accurately as possible, but due to variations in monitors, the actual labels may differ.
- Always read and follow the safety instructions provided with each candle. Grounded Candle Company is not liable for any damages caused by improper use.
Orders and payments:
- Orders can be placed through our website or through authorized retailers.
- All prices are in USD and include applicable taxes unless stated otherwise.
- Orders are processed once payment is confirmed.
Shipping and Delivery:
- We ship to all states in the USA and Canada.
- Estimated shipping times are 3-5 business days for domestic orders, 7-14 business days for international orders.
- Shipping costs are calculated at checkout based on location and weight.
- We are not responsible for delays due to customs, postal services, or unforeseen events.
- Customers are responsible for providing accurate shipping information. We are not liable for orders shipped to incorrect addresses.
Returns and Refunds:
- Due to the handmade nature of our products, we only accept returns or exchanges for defective or damaged items from shipment.
- To request a return or exchange, please contact us at via email @ Shanee@groundedcandle.co or text 404-594-2291 within 14 days of receiving your order with a photo of the issue and advise if you want a replacement or refund.
- Refunds will be issued to the original payment method once the return is processed.
- Shipping costs for returns are the responsibility of the customer unless the item is defective.
Safety Disclaimer
- Always burn candles within sight and keep away from flammable materials, children, and pets.
- Do not burn candles for more than [insert number] hours at a time.
- Ensure the wick is trimmed to [insert measurement] before each use for optimal burning.
- Grounded Candle Company is not responsible for any injuries or damage resulting from the misuse of our products.
Private Policy:
- Your privacy is important to us. We only collect personal information necessary to process your order.
- We do not share or sell your personal information to third parties.
- All content on our website, including images, text, and designs, are the intellectual property of Grounded Candle Company and are protected by copyright laws.
- You may not use, reproduce, or distribute our content without express written permission.
Limitation of Liability
- Grounded Candle Company will not be liable for any damages, losses, or claims arising from the use of our products, website, or inability to use the website, including direct, indirect, incidental, or consequential damages.
Changes to Terms and Conditions
- We reserve the right to modify these terms and conditions at any time. Any changes will be posted on this page, and it is your responsibility to review them periodically.
- By continuing to use our website or purchase products, you agree to any changes in these terms.
Governing Law:
- These terms and conditions are governed by and construed in accordance with the laws of the state of Georgia and you irrevocably submit to the exclusive jurisdiction of the courts in that location.
Contact Information
If you have any questions regarding our terms and conditions, please contact us at Shanee@groundedcandle.co or text 404-594-2291.